Processing and Return Policy

Processing Time:

Orders take up to 48-72 business hours to process, as debit/credit card information is verified before your order is shipped. Please allow 3-5 business days for your order to be processed once it is placed, as our products are freshly handmade in small batches, with patience. 
*PLEASE NOTE: During restocks, special promotions, and holidays there may be an additional 2-4 business days of processing time.

Returns and Exchanges:

Due to the personal nature of body care products and hygiene laws, we are unable to accept returns or exchanges. All products are shipped with a tamper proof seal, this protects all of our customers from the possibility of contamination, and there are no exceptions to this policy. If for any reason you are dissatisfied with your order, or an error is made on our behalf (wrong size or product) please contact us at buttersoftessentials@gmail.com, so that we may best solve the issue.